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Software for businesses that have outgrown spreadsheets.Booking systems, customer portals and internal tools, built around how your business actually works.

Experience includes

Booking.com
IBM
Appical
Post Office
Weeknights

When the current process stops scaling

Your business should not depend on copying information between forms, inboxes, and spreadsheets.

I turn fragile, repetitive workflows into straightforward software built around the way your team and customers actually work.

Bookings copied between forms, email, and spreadsheets
Customers or members relying on staff for simple updates
Confirmations, reminders, and reports assembled by hand
Information duplicated across tools that do not communicate
Important workflows that only one employee fully understands
Off-the-shelf software forcing the business into the wrong process

This is especially useful for training providers, membership organisations, event and community businesses, and other teams managing bookings or recurring customer administration.

Relevant experience

Booking, onboarding, discovery, and internal workflows built for established companies and my own products.

Services

How I work

From fragile
process to
working system

I work directly with the people who run the process, then own the design and development through to a reliable launch.

2.94.6

Map

Understand the current workflow, who depends on it, and where time or information gets lost.

Capabilities

Workflow mapping
Bottleneck analysis
Business rules
Success criteria

Design

Design a simpler replacement around the needs of customers and operational staff.

Capabilities

Workflow design
Prototyping
Interaction design
Integration planning

Build

Build and connect the working system, from the interface through to data and integrations.

Capabilities

Production build
Backend & APIs
Integrations
Quality assurance
v2.0.4

Improve

Launch the new workflow, support adoption, and refine it using real operational feedback.

Capabilities

Deployment
Monitoring
Launch support
Iteration

About

Joe Harwood in Amsterdam

I'm Joe, a full-stack developer based in Amsterdam.

I spent the last three and a half years at Booking.com, where I launched their first AI Trip Planner and built features used by millions of travellers. Before that I worked at Appical and IBM.

On the side I build my own products. Weeknights, a marketplace for social and hobby clubs in Amsterdam that grew to 3,000 monthly users, and RailGPT, an AI travel planner for Dutch trains.

Now I help established businesses replace manual processes with software that fits how they actually operate—from the first workflow map through to a working system.

View my CV

What is your team still doing by hand?

Book a 30-minute fit call. We'll look at the workflow, the urgency, and whether a review or build is the right next step.